First Hand was a series of mid 1990s documentaries made for TVNZ. Newbie filmmakers were armed with consumer cameras, aiming to capture “natural human behaviour” with the new technology and minimal crew. This edition, directed by David Ambler, profiles 23-year-old Newstalk ZB late-night talkback host Mike Yardley, and introduces regular callers from his nationwide audience of 150,000: service station worker Lucas channels Oprah, Petone radio poet George rhymes about detached organs, and Merle dances to an organist. Radio veteran Marcus Lush narrates.
A talkback radio operator (Lucy Sheehan) is forced to stand in for the regular host when he walks out because of a personal crisis. In between trying to answer calls, organize a replacement and discuss odd topics with a succession of callers, the flustered operator makes a surprising connection with another lost soul. Auckland's urban soul is captured with distinctive assurance in this neglected 48-minute drama from director Alison Maclean — who wrote the script with Geoff Chapple.