It's terribly hard out there ... Can't afford to live, can't afford to die.
– A customer at the Wellington City Mission telling Paula Bennett about her situation
Do I have to call you boss? It's usually only the Prime Minister that I call boss.
– Paula Bennett off to a tense start with her supervisor
She's communicating and they're listening. That's the best thing. Some of these guys, they come in, they eat and they leave and they don't have anyone to talk to. But she's doing a very good job.
– Paula Bennett's supervisor Keri Paparoa giving her praise
I didn't feel too comfortable taking money off people today, so I pretty much gave them everything for free.
– Paula Bennett discussing how she bent the rules on charging for hot drinks
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