Anne and Gordon left high school unable to read or write to a basic level. This documentary follows their progress with the Auckland Adult Literacy Scheme, and culminates with the pair sitting the written and oral exam for their drivers' licence. Anne found innovative ways around the kids' bedtime stories, but froze when it came to filling in forms. Gordon has been driving illegally for years; he wants to ace his drivers' test and finds an acceptance within the Adult Literacy Scheme he never did at school. The First Hand series has a stripped back style, using small cameras and crews.